Beer City Dog Biscuits (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, shop in person, or interact with our Point of Sale (POS) or payment systems. We comply with all applicable privacy and PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure your data remains secure.

1. Information We Collect

We may collect the following types of information from you when you interact with Beer City Dog Biscuits:

Personal Information: name, email, phone number, billing/shipping address, payment details (processed securely), and account information.

Non-Personal Information: IP address, browser type, device type, pages visited, and browsing behavior.

2. PCI Compliance and Payment Security

Beer City Dog Biscuits follows the Payment Card Industry Data Security Standards (PCI DSS) to ensure your payment information is handled securely. We do not store full credit card numbers or sensitive authentication data. All payments are processed through trusted third-party PCI-compliant gateways.

3. Use of Collected Information

We may use your information to process orders and payments, communicate with you, send promotions or newsletters (with consent), improve services, and comply with legal requirements.

4. SMS Communication (If Applicable)

If you opt in to receive text messages from Beer City Dog Biscuits, you may receive order updates, reminders, or promotions. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance.

5. Cookies and Analytics

Our website uses cookies to personalize your experience and analyze site performance. You can disable cookies in your browser settings, but some features may not function properly. We may also use analytics tools to understand site usage.

6. Information Sharing and Disclosure

We do not sell or rent your personal data. Limited information may be shared with PCI-compliant processors, shipping partners, and technology providers who are required to safeguard data and use it only for business purposes.

7. Data Retention and Access

We retain personal information only as long as necessary to fulfill stated purposes or meet legal obligations. You may request access, correction, or deletion of your information by contacting us.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with such data, please contact us so we can remove it.

9. Data Breach and Notification

If a data breach occurs, we will investigate, notify affected individuals if there is a risk of harm, and cooperate with legal authorities in compliance with data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect new practices or legal requirements. Updates will be posted on our website with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Beer City Dog Biscuits
3019 Coit Ave NE
Grand Rapids, Michigan 49505
info@beercitydogbiscuits.org
www.beercitydogbiscuits.org